Volume 07 Issue 12 December 2024
1Saras Adhisti Yulia Pratiwi,2Yuwanto,3Teguh Yuwono
1Student, Magister of Political Science, Faculty of Social and Political Sciences, Diponegoro University, Semarang, Indonesia.
2,3Lecturer, Politic Science, Faculty of Social and Political Sciences, Diponegoro University, Semarang, Indonesia
DOI : https://doi.org/10.47191/ijsshr/v7-i12-28Google Scholar Download Pdf
ABSTRACT
This study examines the evaluation of the impact of digital-based public services in Tegal City. The main focus of this research how to evaluate the impact of digital-based public services, a case study of the Sedina Kelar (SAKLAR) in Tegal City in 2018-2022 and how the implementation of SAKLAR services in Tegal City. This study uses a mixed method, namely a qualitative and quantitative approach. The qualitative method is carried out through interviews and direct observation with secondary data that supports the research. While the quantitative method is used to see the community's assessment of the effectiveness of SAKLAR which has been running in Tegal City. The results of this study indicate that the success of the implementation of SAKLAR in Tegal City has made SAKLAR obtain the application of technological innovation in the field of public services by the Ministry of Research and Technology/BRIN in collaboration with the Province of Central Java. The study also shows the impact of public service evaluation through the SERVQUAL method with 5 assessment indicators, namely tangible, reliability, responsiveness, assurance, and empathy. Based on the explanation from the analysis that occurred in the digital-based public service SAKLAR in Tegal City, the ease of providing services using a technological approach has an impact on the community. The acceleration of public service licensing, especially licensing, affects the increase in the regional economy and investment value, so that business actors find it easy to expand their businesses and increase economic welfare.
KEYWORDS:Evaluation, Innovation and Public Service
REFERENCES1) Arif, Saiful. (2008). Reformasi Pelayanan Publik. Malang: Averrous Press. Arikunto. 2002. Prosedur Suatu Penelitian: Pendekatan Praktek. Jakarta: Rineka Cipta.
2) BPS Kota Tegal. (2022). Kota Tegal Dalam Angka (Tegal Municipality In Figures 2023). Tegal: CV Romo
3) Budi, Winarno. (2002). Kebijakan Publik, Teori dan Proses. Yogyakarta: Media Presindo, 2002.
4) Budi Winarno. (2007). Kebijakan Publik; Teori Dan Proses, Jakarta: PT. Buku Kita.
5) Effendi, Taufik. (2008). Peningkatan Kualitas Pelayanan Publik: Dalam Rangka Mewujudkan Indonesia yang Maju dan Sejahtera, Universitas Diponegoro, Semarang Indiahono, Dwiyanto, 2006. Reformasi “Birokrasi Amplop”; Mungkinkah?. Yogyakarta: Gava Media.
6) Creswell, John W. (2009). Research Design Pendekatan Penelitian Kualitatif, Kuantitatif dan Mixed. Yogyakarta: Pustaka Pelajar.
7) Lembaga Administrasi Negara. (2017). Pengukuran Indeks Persepsi Inovasi Pelayanan Publik. Jakarta: LAN
8) Meiliana. (2011). Menyongsong Reformasi Birokrasi Tahap Kedua Melalui Peningkatan Kualitas Pelayanan Publik. Jurnal Borneo Administrator Vol. 7 No. 1 Tahun 2011
9) Moleong, Lexy J. (2013). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosadakarya.
10) Nutbeam, Don. & Bauman, Adrian E. (2006). Evaluation in a nutshell : a practical guide to the evaluation of health promotion programs. North Ryde, N.S.W : McGraw-Hill
11) Ratmiko., Winarsih S Atik. (2015). Manajemen Pelayanan Pengembangan Model Konseptual dan Standar Pelayanan Minimal. Ed. 3. Yogyakarta: Pustaka Pelajar.
12) Samsara, Ladiatno. (2013). Inovasi Pelayanan Paspor di Kantor Imigrasi (Studi Tentang Peningkatan Kualitas Pelayanan Surat Perjalanan Republik Indonesia di Kantor Imigrasi Klas I Khusus Surabaya). Universitas Airlangga. Volume 1.
13) Sedarmayanti. (2011). Manajemen Sumber Daya Manusia: Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil.Bandung : Refika Aditama.
14) Suryadi , Falih dkk. (2010). Revitalisasi Administrasi Negara: Reformasi Birokrasi dan e-Governance, Yogyakarta: Graha Ilmu
15) Tashakkori, A. & Teddlie, C., (2010). Mixed Methodology: Mengkombinasikan Pendekatan Kualitatif dan Kuantitatif 1st ed., Yogyakarta: Pustaka Pelajar
16) Tjiptono, Fandy., & Gregorius Chandra. (2012). Pemasaran Strategik. Yogyakarta: ANDI.
17) Tjiptono, Fandy. (2015). Strategi Pemasaran. Yogyakarta: Penerbit Andi.
18) Wibawa, Samodra Dkk. (1994). Evaluasi Kebijakan Publik. Jakarta: PT RajaGrafindo Persada.
