Volume 07 Issue 11 November 2024
1Sitti Astini Korompot, 2Hasanudin Fatsah, 3Rasuna Talib,4Muziatun
1Doctoral Program in Applied Lingusitcs Universitas Negeri Gorontalo
2Professor in English Education Universitas Negeri Gorontalo
3Associate Professor in English Education Universitas Negeri Gorontalo
4Associate Professor in Applied Linguistics Universitas Negeri Gorontalo
DOI : https://doi.org/10.47191/ijsshr/v7-i11-63Google Scholar Download Pdf
ABSTRACT
This research analyzes the success of specific language communication strategies, such as multilingual signage, interpreter services, and pat. This study examines hospital language communication goals, highlighting successful strategies at Kasih Fatimah Mother and Child Hospital in Kotamobagu. It uses case studies and a qualitative approach to explore these strategies from sociolinguistic and psycholinguistic perspectives. Data were gathered through observation, audio and video recordings, and interviews with staff and patients. The findings reveal that language differences and social factors impact the clarity of information shared, staff understanding of patient needs, and patient comprehension of medications or procedures. Critical aspects like clarity, empathy, and effective communication are essential for good interactions between staff and patients. This research offers a guide for improving communication in healthcare. The strategies have led to meaningful exchanges, reflecting RSIA Kasih Fatimah’s commitment to quality care and patient safety.
KEYWORDS:strategy, language, communication, service
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